FREQUENTLY ASKED QUESTIONS

Our average response time across the Memphis metro area is under 30 minutes. Actual arrival depends on your location, traffic, and current dispatch volume, but we prioritize fast response on every call. For highway breakdowns and accident scenes, we typically arrive even faster.

Yes, 24 hours a day, 7 days a week, 365 days a year - including holidays. Our dispatch is always staffed. When you call (901) 205-3572, a real person answers, no matter the time. Breakdowns and accidents don't wait for business hours, and neither do we.

We serve the entire Memphis metro area and surrounding communities including Germantown, Bartlett, Cordova, Collierville, Millington, Arlington, Lakeland, Southaven (MS), Olive Branch (MS), West Memphis (AR), and all of Shelby County. For locations outside this area, call us - we can usually help or connect you with someone who can.

Absolutely. We regularly respond to breakdowns and accidents on I-40, I-240, I-55, I-69, and all major Memphis highways. Highway calls are prioritized for safety - being stranded on an interstate is dangerous, and we treat every highway call as urgent.

We tow virtually all vehicle types: cars, trucks, SUVs, vans, motorcycles, commercial vehicles, box trucks, and more. We have both wheel-lift and flatbed trucks to handle different situations. If you have an unusual vehicle or aren't sure if we can tow it, call us and we'll figure it out.

Yes, we have flatbed tow trucks available 24/7. Flatbed towing is recommended for: luxury and exotic vehicles, all-wheel-drive (AWD) and 4WD vehicles, cars with very low ground clearance, severely damaged vehicles that can't roll, and motorcycles. The vehicle rides completely off the ground on the flatbed, eliminating any risk of additional damage during transport.

Our roadside assistance includes: jump starts for dead batteries, flat tire changes (using your spare), lockout service when you're locked out of your vehicle, and fuel delivery if you've run out of gas. These are often resolved on the spot without needing a tow, getting you back on the road quickly.

Yes. We handle accident recovery and wreck removal regularly, including coordination with law enforcement at the scene. We can tow your vehicle to a body shop, your home, or any location you choose. If your car is severely damaged, we have the equipment to safely load and transport it regardless of condition.

Yes, we provide specialized motorcycle towing using proper strapping techniques and equipment designed for two-wheeled vehicles. Your bike is secured carefully to prevent any damage during transport. Whether it's a breakdown, flat tire, or you need it moved for any reason, we handle motorcycles with the same care as any other vehicle.

Winch-out service is for vehicles that are stuck and need to be pulled free - in a ditch, mud, sand, snow, or off an embankment. We use a winch cable to carefully extract your vehicle without causing further damage. This is different from a standard tow - it's specifically for getting stuck vehicles back onto solid ground.

Yes. We offer junk car and non-running vehicle removal. If you have a car, truck, or other vehicle sitting on your property that you need gone, call us. We'll come remove it for you. This works for abandoned vehicles, non-running cars, flood-damaged vehicles, and anything else taking up space.

Yes, we do long-distance towing across Tennessee and neighboring states. Whether you need your vehicle transported to Nashville, Jackson, Little Rock, or beyond, we can handle it. Long-distance tows are fully insured, and we provide tracking so you know where your vehicle is throughout the trip. Call for a quote on your specific route.

Towing costs depend on several factors: distance, vehicle type, time of day, and the specific service needed. A standard local tow in the Memphis area typically starts around $75-$150, but rates vary. We provide upfront pricing before any work begins - no hidden fees, no surprises. Call (901) 205-3572 for a quick quote on your specific situation.

We accept cash, all major credit cards (Visa, Mastercard, American Express, Discover), and debit cards. Payment is collected at the time of service. For insurance-covered tows, we can work directly with your insurance company in many cases.

Yes. We work with all major insurance providers. If your tow is covered by your auto insurance or roadside assistance plan, we can coordinate directly with them. Have your insurance information and policy number ready when you call, and we'll help navigate the process. In most cases, you may need to pay upfront and submit for reimbursement, depending on your provider.

Our pricing is transparent and we'll always tell you the cost before we start. While some towing companies charge premium rates for after-hours calls, we keep our pricing fair and competitive around the clock. Call us and we'll give you an honest quote - no surprises when the bill comes.

Having this information ready helps us respond faster: 1) Your exact location (address, cross streets, highway mile marker, or share your GPS location). 2) Your vehicle's make, model, and color. 3) What happened (breakdown, flat tire, accident, locked out, etc.). 4) Where you want the vehicle towed to (if applicable). 5) Your insurance info (if applicable). Don't worry if you don't have everything - we'll work with whatever you can tell us.

If it's safe to stay with your vehicle, yes - it makes the process faster when we arrive. Turn on your hazard lights, move to the shoulder if possible, and stay inside the vehicle if you're on a busy road. If you're in an unsafe situation (heavy traffic, bad weather, threatening environment), move to a safe location and let us know where you'll be when you call.

Absolutely. Your vehicle goes where you want it to go. Whether that's your home, a specific mechanic or body shop, a dealership, or any other location - you decide. If you're not sure where to take it, we can suggest reputable shops in the Memphis area, but the choice is always yours.

Just call us and describe what happened. You don't need to know the technical terms. Tell us your situation - "my car won't start," "I have a flat tire," "my car slid into a ditch" - and we'll figure out exactly what you need and send the right truck with the right equipment. That's our job.